Customer Support Executive (Job Code: NSC000171)

Job Summary

We are seeking a Customer Support Executive for a D2C Wellness Brand.

Job Profile:

Handle inbound customer queries and sales conversations on WhatsApp, Email, and Instagram
Resolve order-related concerns including delivery delays, tracking issues, returns, and exchanges
Coordinate with logistics partners and internal teams to ensure smooth order fulfilment
Assist customers in product selection, usage guidance, and order placement
Maintain clear, polite, and professional communication at all times
Update and manage customer interactions and order status on Shopify and related tools
Ensure high customer satisfaction and quick turnaround on resolutions
Upsell/ cross sell brand products during interactions
Travel and represent the brand for events

Customer Support Executive Requirements:

Any Graduate
Min 2 Years of experience in Customer Service
Must be open to upsell sinc this is a high incentive driven role.
Strong written and verbal communication skills in English and Hindi
Prior experience in customer support, D2C brands, e-commerce, or logistics preferred
Working knowledge of Shopify, order management, and basic logistics workflows
Comfortable handling conversations across multiple platforms simultaneously
High level of professionalism, empathy, and problem-solving ability
Ability to work in a fast-paced startup environment
Open to travel for events

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