Customer Success Executive for a D2C Brand (Job Code: NSC000130)

Job Summary

We are seeking a Customer Success Executive for a funded D2C Brand.

Job Profile:
Manage complete customer lifecycle from onboarding to repeat purchase and retention.
Handle inbound and outbound customer calls professionally.
Resolve customer issues with focus on First Resolution Time (FRT) and customer satisfaction.
Drive retention, renewals, and cross-selling of products or services.
Coordinate with internal teams to ensure timely and accurate issue resolution.
Maintain detailed call logs, follow-up actions, and CRM updates.
Identify opportunities to enhance customer experience and share insights with the team.

Requirements
Minimum 2 years of experience in customer support, retention, or CRM roles.
Prior experience in D2C brand environment is preferred.
Excellent communication and problem-solving skills.
Comfortable with both inbound and outbound calling.
Target-driven with the ability to manage multiple customer interactions efficiently.
Tech-savvy and comfortable using CRMs or helpdesk tools.