Account Director for an award winning PR Agency (Job Code: NSC000112)

Job Summary

We are seeking an Account Director for an award winning PR Agency.

Job Profile:

Leads client account teams in the service delivery of all account activity as well as provides the strategic direction of the account
Responsible to ensure client satisfaction and retention.
Take immediate action upon client feedback and help solve client problems
Formulate thoughtful points of view and recommendations based on broad communication and client landscape
Manages a client portfolio in the range of 50 lakhs plus.
Drives identification and closure of farming opportunities within the portfolio.
Plays a key role in business development- brings in a minimum of 2-3 leads per quarter
Expertise on solutions and programs.
Drives nominations within the team for major awards the organization decides to participate in
Ensures right staffing for clients and optimizing the team
Motivating teams to collaborate and achieve new heights in client servicing, creating delight for the client.
Positive impact on attrition.
Ensure proper delegation of work, conflict resolution and foster a healthy camaraderie
Actively reaches out to counterparts in other teams, verticals and locations to share best practices, feedback, support
Play the role of a talent ambassador for the organisation.
Attracts talent and shares candidate recommendations with HR – Ensure receivables management within agreed payment timelines
Manage client budgets effectively to ensure profitability margins are met as per targets

Requirements:

Minimum 8 years of work experience in public relations or the communications industry. Must have experience in the Consumer/ Consumer Tech industry
Understanding of our solutions and programs and expertise in at least 4 programs –
Understanding of online reputation management
Proven record in high client satisfaction and retention levels and track record in new business development
Capability of driving service quality, client retention and growth and developing the strategy/annual/quarter plan for the client portfolio under control; providing senior level counsel on media, crisis, messaging, etc.; developing strong professional relationships with the key client representatives and developing professional relationships with journalists, analysts and key influencers
Experience with mentoring, coaching and managing teams members
Ability to work under high pressure/ambiguous/complex situations and environment
Demonstration of accountability in all actions and behaviour
Gravitas and maturity in dealing with the team and client
Ability to preempt major client issues and address them
Collaboration and teamwork treating everyone with respect