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Sr Account Manager- Public Relations (IT / ITES / B2B Tech / B2B SaaS)

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Location: (Hybrid) Mumbai, Delhi

Posted 2 years ago
PR, Media & Advertising jobs with NetSysCon Consulting

We are looking for a Senior Account Manager for the IT / ITES / B2B Tech / B2B SaaS vertcial for an award-winning PR Agency offering services to some major brands like Amazon, Samsung, MEA (India), Sony, etc. to name a few.

A Senior Account Manager is a key role in the supervisory layer of the organization structure. Driving the day to day account management on deliverables and interactions with the client. Manages a set of clients independently on execution and is overseen for strategy guidance. Oversees a small team and ensures quality delivery to the client on all hygiene aspects. Reports to levels of Account Director and above.

Key Responsibilities
Client Interaction – Provides high-quality professional advice and service to clients. Display of client confidence in reaching out to you and not seeking intervention from a senior on operational items
Maintains close and frequent contact with clients, and strengthens rapport between the team and the client
Retain retainer clients and ensure repeat business from those that engage on a project basis
Overseeing a set of clients as part of a larger portfolio.
Planning and Strategy – Prepare effective, comprehensive plans with budgets and timelines as per client’s requirement.
Ensures quality of plans meets parameters of creativity, ability to move the needle on the defined business objective and evaluation parameters
Expertise on solutions and programs. Is proficient with at least 2 programs offered by the organization
Operations and Quality Control
Ensuring operation efficiency – systems and processes in place for clients and enforced
Ensure quality of documents sent by teams to both external and internal stakeholders are of high quality.
Zero error documents. Client iterations limited to content inputs and not language or grammar, timelines or quality
Leads and owns all content creation – bylines, authored articles, blogs, etc.
Client satisfaction with minimal iterations
Is involved in invoicing and payment follow up for his/her clients. Ensures finance has required inputs for error free invoicing Ensuring that payments are made to vendors/subcontractors engaged for client related activities
Media
Demonstrate effective knowledge of Key Media, Influencers, External Stakeholders, Industry Bodies, etc. related to the client.
Ability to leverage this awareness to create high impact stories / interventions – Demonstrate ability to offer counsel on use and effectiveness of social media tools for a client’s communication needs. Show integration of social media tools into plans
Self and Team Management
Build and maintain great working relationships with teams across the organisation
Enables reportees to fulfil their roles by offering necessary guidance, support, and training.
Oversees daily tasks lists and closure. Ensures the team is guided on using Foundation Concepts and other organizational tools and platforms
Self-motivated and able to manage their own time effectively. Ensures work is completed within timelines and client goals are met

Skills and Experience
6-8 years of experience in Public Relations, communication and client servicing. Good client/account management abilities.
Experience with IT / ITES / B2B Tech / B2B SaaS vertcial
Understanding of our solutions and programs and expertise in at least 4 programs.
Understanding of online reputation management
Ability to work under high pressure situations
Excellent written and verbal communication skills with an eye for detail
Experience in managing reportees and teams
Media Relations experience across sectors of experience

Expected Behaviour
Demonstrate accountability in all actions and behaviour
Maturity in dealing with the team and client
Ability to handle pressure
Ability to give constructive feedback. Avoid one upmanship kind of behaviour
Collaboration and teamwork treating everyone with respect

Job Features

Key BenefitsFixed Pay and an amazing work culture. Hybrid working 2 days office 3 days WFH

Apply Online

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