Manager- Seller Success for a Fintech Platform (Unicorn)
Location: Bangalore | CTC: 20+ LPA + ESOPs

We are looking for a Manager- Seller Success for a Fintech Platform (Unicorn)
Job Profile:
Own the end to end seller/partner acquisition pre-onboarding and seller/partner on-boarding process. displaying ownership in accuracy and timeliness
Manage the process of scoping, hunting, and reaching out to new brands that can be onboarded via multiple online and offline avenues.
Evaluating and communicating with right stakeholders at the brand’s end and establishing connection via email ID + chatbot and initiating their onboarding discussions if approved
Working closely with the category acquisition teams to fine-tune our brand onboarding strategy to ensure constant freshness of brands + products
Following the onboarding process for rejections, waitlisting and selection of brands basis category benchmarks laid down
Working with partner teams and internal stakeholders to get the contract signed/updated and manage partner requisites
Keen eye for spotting trends and brands that are up and coming on social media.
Managing the complete cycle of on-boarding process, including seller training ensuring a smooth handshake Owning correct asset (image and content data) collection process from the sellers/partners required for cataloging of products.
Responsible for quality check of data collected from sellers including images, content, inventory, pincodes and pricing.
Responsible for maintaining the pricing slabs and central repositories with updated pricing data which is crucial for campaigns
Collating weekly/monthly reports both internal and external and sharing with partner teams understanding partners issues and coming up with solutions ensuring higher partner NPS.
Work with partner teams on ad hoc pay-out queries (TDS/TCS, missing invoices, email id change request)
Seller training on attributes sheets and mandatory information. Seller hand holding post information collection and helping sellers integrate with the systems. Ensuring accuracy of information flow to the downstream systems.
Acting as a bridge between sellers/partners and business to solve seller queries and arrive at quick resolution ensuring least impact and delays.
Requirements:
6-8 years of work experience preferably in e-commerce operations
2-3 years of experience leading a team
Proficiency with data and excel – pivot tables, vlookup, shortcuts etc. (Macros – good to have)
Have high organizing ability, proactiveness and attention to detail
Have a business acumen to read and comprehend data
Possess good written communication skills to work with partners and team
Own the capability to do pipeline management and program management
Have a propensity to multitask
Have a good hold at stakeholder management
Ability to manage a team size of 10-12 at any given point of time
Job Features
Key Benefits | Fixed Pay + ESOPs |