General Manager Operations for Pharma O&M
Location: Hyderabad | CTC: 30 to 32 LPA
Posted 2 weeks ago

We are seeking a General Manager Operations for the O&M vertical of a listed Pharmaceutical Manufacturer.
Profile:
- Oversee a large number of managed services contracts across multiple clients and sites.
- This includes:
- Setting success criteria and KPIs
- Creating a strong set of SOPs
- Hiring, training and deployment of a team that understand and adheres to the SOPs set out.
- Setting up and ensuring smooth running of daily, weekly, monthly, and quarterly reporting frameworks.
- Managing client relationships – especially with client managers responsible for the oversight of the services offered by the O&M team
- Have a good understanding and experience of the commercial structure of such contracts / programs.
- Recruit and deploy at scale.
- Lead a large workforce including overseeing all aspects of their performance management and well-being.
Requirements:
- Bachelors’ / master’s in chemical engineering or any other engineering discipline. MBA is preferred.
- Experience of having led a significant team that delivered no less than INR 300 crores of O&M revenues in the India market.
- Experience of having overseen multiple contract sties (no less than 4-5 large sites) at a given moment of time
- Ability to perform under pressure; someone who leads from the front; ability to train a winning sales team; high ethical bar.
- Ability to showcase his / her ability to be an excellent people manager.
- Long, wide & deep network contact of people, decision makers, influencers and others that helps in establishing long lasting business relationships.
- Hands on involvement for operational excellence including big ticket initiatives for Process Improvement, Innovation, Technology deployment, LEAN / 6 Sigma projects among others.