Location: Mumbai / Thane / Pune
We are looking for a Fertility Center Manager for a series A funded D2C Wellness Startup.
Job Profile:
Business
Setup new fertility center and create a business launch plan
Accountable for revenue, costs & profitability of fertility centers
Drive customer acquisition, retention and drive repeat business
Establish company brand in the locality with sales and marketing campaigns
People
Lead hiring, training and managing healthcare professionals & center staff
Counsel the patient & family members about the benefits & risks of treatment plans
Manage customer service, success rate, complaints and escalations
Gather customer feedback using survey forms to drive improvement areas
Operations
Manage center experience with high standards of hygiene & cleanliness
Maintain database of patient records using CRM
Develop process & systems to manage customer experience and center performance
Manage statutory compliances, licensing as per regulation to operate a clinic
Managing the budget, billing system, inventory, stock and supplies for the clinic
Create a playbook for center management to facilitate future launches of new center
Requirement:
Graduate / Diploma in relevant field
4+ years of exp. in setting up or manage IUI, IVF, Fertility center with a branded chain
Proven track record in managing fertility business
Passion, knowledge & empathic attitude to create a caregiver atmosphere at the center
Exceptional interpersonal skills for liaising with patients, healthcare providers, and specialists, as well as the public. Excellent written and verbal communication skills.
Proficient in computer skills including hands-on experience in Microsoft Word & Excel