Director Resort Operations for a leading Hospitality Group
Posted 3 weeks ago
We are seeking a Director Resort Operations for a leading Hospitality Group.
Job Profile:
- Leads in the development of the region’s business strategies
- Maximizes profitability and revenue by directing the region’s operations (including rooms and food & beverage.
- Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems for the region.
- Develops and implements people management strategies.
- Creates 100% guest satisfaction by providing the experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
- Provides employees with the training and resources they need to maximize employee engagement and deliver seamless service and teamwork.
- Adheres to resort policies and procedures
- Communicate effectively with all stakeholders. Should have handled Owner Management for multi units.
- At all times projects a favourable image of the Resort to the public.
- Assists in the development in the business plan and ensures the resorts have an overall understanding of their goals and objectives.
REQUIREMENTS
- 10+ years of Hospitality experience
- Minimum 3-5 years of work experience as Multi Unit General Manager.
- Hotel Management degree preferred.
- Experience managing owner Properties.
- Able to collaborate and resolve conflicts.
- Strong strategic planning and execution abilities.
- Exceptional leadership and team management skills.
- Proven track record of meeting or exceeding financial and operational targets.
- Excellent communication, negotiation, and interpersonal skills.
- Knowledge of industry regulations and trends.
- Willingness to travel within the region as required.