Location: Bangalore | CTC: 5 to 13 LPA
Posted 2 months ago
We are looking for a Sr Concierge Executive for a India’s premier customer engagement platform.
Job Profile:
- Assist customers with their travel inquiries and provide personalized recommendations.
- Handle booking and reservation requests for flights, hotels, and other travel-related services.
- Ensure high customer satisfaction by resolving any issues or complaints in a timely manner.
- Provide accurate and up-to-date information on travel itineraries, visa requirements, and travel regulations. C
- Collaborate with other departments to ensure smooth and efficient customer service operations.
- Maintain a high level of product knowledge to effectively address customer queries and promote our services.
- Stay updated on industry trends and new travel destinations to better assist customers in their travel planning.
- Meet individual and team targets for SLA and customer satisfaction (NPS).
- Handle customers’ personal data and payment information with confidentiality and accuracy.
- Assist in handling emergencies and provide necessary support to customers during travel disruptions.
- Handle Concierge services by providing seamless experience to the high-net-worth customers.
Requirements:
- A bachelor’s degree in administration or a related field.
- 1 to 10 Years of experience in any one of the below
- Travel Consultant B2C
- Ticketing & Reservations B2C
- Hotel Concierge Executives
- B2C Lifestyle/ Concierge specialists from other companies
- Hotel Reservations
- Luxury Retail Executives (Louis Vuitton, Versace, Hermes, etc)
- Airlines / Aviation
- Excellent verbal and written communication skills in English and regional language.
- Strong problem-solving and decision-making abilities.
- Ability to work in a fast-paced and dynamic environment.
- Good knowledge of travel booking systems and online travel platforms.
- Proficiency in using MS Office suite and other relevant software.
- Attention to detail and ability to multitask effectively.
- Strong interpersonal skills and ability to build rapport with customers.
- Ability to work independently as well as in a team.
- Flexibility to work in rotating shifts, including weekends and holidays.